Welcome to Dawfine, a Hong Kong-based company premiering for the best birthday cake-making services. You are regulated by and subject to these Terms and Conditions while using any of our services or products. By using our services, you are bound by these terms; hence, take time to go through them carefully.

1. Services Provided

Dawfine specializes in making customized birthday cakes according to our customers’ preferences. We take pride in using high-quality ingredients to create delicious and beautifully designed cakes. Our services include consultation, design, baking, and delivery of birthday cakes within Hong Kong.

2. Order Placement and Payment

All orders shall be made on the company’s official website, phone, or through the submission at the company’s vending store. In the processing of an order, the customer has to be precise and specific in his details pertinent to the order to facilitate the company in appropriate order processing. Payment for an order shall be made while placing the order; payment shall be accepted via credit/debit cards, bank transfers, and cash.

3. Changing and Cancelling Orders

Customers can request changes up to 48 hours in advance of their scheduled delivery or pickup. Such requests are subject to our best efforts, although we cannot guarantee such changes within this time frame. Any cancellations within 24 hours of scheduled delivery or pick-up shall be subjected to a cancellation fee of 50 percent of the aggregate amount of the order.

4. Delivery and Pickup

Deliveries are available within Hong Kong. Delivery is priced by length and difficulty. Customers may also select pickup from our store. It is the customer’s responsibility to provide a proper delivery address and to have someone available to receive the order at this address. Dawfine will levy no liability in cases of non-delivery due to incorrect information or unavailable recipients.

5. Product Quality and Complaints

We believe at Dawfine that nothing but the best products are delivered. If you believe this is not the case, please do call us on the day your cake was delivered within 24 hours. We reserve the right to discussion for a possible solution on whether a replacement or refund needs to be considered. Be advised that any manipulative action to the cake after being delivered cancels the generation of either a refund or replacement.

6. Liability

We Dawfine shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or services. In all cases, our total liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the order in question.

7. Protection of Data and Privacy

We are committed to protecting the privacy of our customers under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). Any personal data collected from you will be used solely for the purpose of processing and delivering your order, as well as communicating with you regarding your order.

8. No Disclosure to Third Parties

Dawfine does not sell, share, disclose personal information with any third-party organization except when required by law. We ensure there are extreme measures of security undertaken to ensure that this information may not be accessed by unauthorized people and is used only for the purposes intended as shown from our policy on privacy.

9. Intellectual Property

All materials, including but not limited to the text and design and images on this Website and in all promotional materials are owned by Dawfine. You are not allowed to use them in an unauthorized manner. You may not, except with our prior written permission, use, reproduce, modify, copy, or distribute any of the materials.

10. Variation of Terms and Conditions

Dawfine reserves the right to change these Terms and Conditions without notice at any time. Any changes to these Terms and Conditions will be effective immediately upon being posted on our website. It is your responsibility to check this page frequently for updated terms.

11. Governing Law

It is the Governing Law that these Terms and Conditions be governed and construed under the laws of Hong Kong. Any disputes arising herein shall be subject to courts of Hong Kong jurisdiction only.

12. Contact

If you have any question concerning the Terms and Conditions or service generally, please do not hesitate to call or write us an email.